If your watch is within the 30-day returns guarantee, you can return it to us for a replacement or full refund.
The cost of shipping is at the customer’s charge. You may send us an e-mail at firstname.lastname@example.org informing us that you want to return your watch and we’ll provide complete instructions on the documents that need to be provided. We request that you use a courier (providing a tracking number) and no mail service.
Once we have received the package please allow us 10-15 days to refund the costs (only the cost of the watch will be returned, not the duties paid to receive it if any).
We will contact you on receipt of your watch and will keep you up-to-date on the progress of your request.
The watch has to be returned in brand new conditions for the refund to be approved.
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